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Job Opportunities
Call Centre Team Lead
  • Supervise a team of customer service agents
  • Provide individualized coaching and monitoring improvements
  • Deliver monthly 121 meetings
  • Acting as an escalation point as and when required
  • Effectively lead and coach a team across multiple functions
  • Help to improve work flows, processes and tools
  • Analyse inbound contacts and work closely with the quality and training department to ensure new templates are created when needed, trends are spotted and issues escalated
  • Report to Customer Service Operations Manager
  • Attend weekly Ops calls
  • Planning and overseeing daily and weekly workload for the team
  • Ensure daily productivity targets are met/exceeded
  • Liaising with various departments